Shipments
Orders are processed by our logistic department in 1-2 working days from the date of the order.
[ITALY] Delivery normally takes place within 2-3 working days from when the order is assigned to the courier throughout Italy, with the exception of Sicily, Sardinia and Calabria where delivery may take an extra day.
[EUROPE] Delivery normally takes place within 3-5 working days from when the order is assigned to the courier, excluding remote areas where delivery may take an extra day.
[EXTRA - UE] Delivery takes place normally within 2-4 working days from when the order is assigned to the courier, excluding remote areas where delivery may take an extra day.
The items are delivered by the courier in charge from Monday to Friday during office hours.
During Sales, Black Friday and Christmas period, shipments may take longer, due to the amount of orders received.
We remind you that shipments and deliveries are not made on weekends and during national holidays.
We recommend that you choose a shipping address where someone can pick up the shipment for you. If you prefer to receive your order at the office or at a reception, please also indicate the name of the reference person.
If you are not available at the time of delivery, the courier will leave a notification with indication on how to collect the goods or will try to make a new delivery attempt (max other 2 attempts).
We always advise you to follow the status of the shipment with the tracking number that you received by email at the time of shipment of your order, you can check the status of the order at any time!
Please note that it is not possible to change the delivery address once the order has been shipped
At the moment of delivery of the products, we always invite you to check:
- that the number of parcels delivered corresponds to the ones indicated in the transport document.
- that the parcel is intact, not damaged, nor wet or altered, even in the closing materials (adhesive tape or metal straps).
What should I do if my parcel is damaged or if there are missing items?
If you have received your order and the parcel is damaged we advise Customers to sign subject to checking/verification and report it to the courier during delivery.
Send some pictures of the damaged package to the Customer Service
In case of missing items, please notify it to the Customer Service specifying exactly which items are missing.
What should I do if I didn’t get the parcel?
The couriers do their best to ensure you to receive the order in time and in the best condition. However, despite all the attention, some inconvenience may happen.
If the tracking highlights a problem with the shipment of your order, we invite you to contact the courier directly to receive further information.
In case the courier requires us to act (as sender) please contact the Customer Service within 14 days from the shipment of the order.
Custom duties
For shipments to countries outside the European Union, any customs taxes and duties are at the consignee's charge.
We are not aware of the amount of customs duties, which will be communicated to you by the courier once the shipment has arrived in the destination country.
We therefore invite you to contact the customs authorities of your country beforehand to verify the costs and any import limits.
Shipments to the United Kingdom
From January 1st 2021, as a result of Brexit, shipments to the United Kingdom with a total amount of items purchased over £135.00 foresees customs charges and any other costs will be borne by customer. The Customer Service is not aware of the amount of these costs because they vary for each country and it is not possible to calculate them by checkout of the order. We invite you to contact the UK Customs Office for more information.