FAQ

Browse our catalogue to find the product you are looking for. You can use the filters available on the left-hand side of the page to customize your search.
On each product page you will find a detailed description of the item. If you need help identifying the correct size, you can consult the Size Guide available on every product page.
If you have any questions, please do not hesitate to contact our Customer Care team.

Select your favourite products and add them to your cart. Before proceeding, check the order summary to make sure you have added only the items you wish to purchase: you can still change quantities, remove products or add new ones.

When you are ready, click “Proceed to checkout” or “View cart”. You can log in to your personal account, if registered, or continue as a Guest.

Fill in the delivery address form and select your preferred payment method. If you have a promo code, you can enter it in the dedicated field on the right-hand side of the page, above the order summary.

Once all steps are completed, you can confirm your order. If the process is successful, you will see a confirmation message with your order number.

Within a few minutes, you will also receive an order confirmation email at the address provided during checkout. If you do not see it in your inbox, please check your Spam folder as well.

After confirmation, you can track the status of your order directly from your personal account.

You can consult our Size Guide, available on every product page.
Each product description includes a practical guide to help you choose the right size.

You can cancel your order within 10 minutes of placing it.
If more time has passed, or if you wish to modify your order, please contact our Customer Service team.

CREDIT CARD

Once you have selected the card type, you must enter the full credit or prepaid card number (without spaces), the expiration date, the security code (CVV/CVC) on the back of the card, and the cardholder’s first and last name.

Accepted cards are Visa, Visa Electron, CartaSi, PostePay, Mastercard and American Express.

The order amount will be authorized on your card and charged only once the order is invoiced. In case of order cancellation, the authorized amount will be automatically released. Release times may vary depending on the card issuer.

PAYPAL

You must log in to your PayPal account to complete the payment and confirm the shipping address. Depending on your preference, the amount will be charged either to the credit card linked to your PayPal account or directly to your PayPal balance.

GOOGLE PAY

Select Google Pay from the available payment methods and authenticate using your compatible device. Payment can be made using the credit or debit cards previously associated with your Google Pay account.

The order amount will be authorized immediately and charged according to the issuing bank’s processing times. In case of order cancellation, the authorized amount will be automatically released; release times may vary depending on the bank.

APPLE PAY

By selecting Apple Pay as your payment method, you can complete your purchase using iPhone, Apple Watch, iPad or Mac, with the credit or debit cards linked to your Wallet.

Transaction confirmation requires authentication via Face ID, Touch ID or device passcode. The order amount will be authorized at confirmation and charged according to the issuing bank’s timelines. In case of order cancellation, the authorized amount will be automatically released.

Shipping is free for orders over €110.00.

Your order will be prepared in our warehouse within 1–2 business days and handed over to the courier. Delivery generally takes an additional 1–2 business days.

Please note that external factors such as courier delays, logistical issues, adverse weather conditions or delivery access problems may affect delivery times.

Once your order has been shipped, you will receive a confirmation email containing the tracking number and courier details, which you can use to track your shipment.

If the packaging is damaged or the tracking number does not match your order, notify the courier immediately upon delivery and specify the issue on the delivery note (signed with reservation).

Any issues regarding physical damage, discrepancies or missing items must be reported within 14 days of delivery by contacting our Customer Service at customercare@gallospa.it.

If you experience any issues with your shipment, please contact our Customer Service as soon as possible so we can carry out the necessary checks.

If tracking information indicates that your order has been delivered but you have not received it, please contact Customer Care within 2 days of the indicated delivery date.

You can request a return within 14 business days from the delivery date by accessing your personal account or the dedicated section if you placed your order as a guest.

Returns are free if the item is defective or covered by warranty. Please note that you must wait for authorization from Customer Care before returning any product.

To receive a refund, the item must be returned intact, in its original packaging (including packaging materials, documentation, labels, tags or seals).

The item may only be handled to the extent necessary to verify its nature, characteristics and size and must not show signs of wear, tears or stains.

If the item is too big or too small, you may request a return and refund, as exchanges are not allowed. You may then place a new order for the desired product.

Returns are free only if the item is defective or incorrect.In all other cases, return shipping costs are borne by the customer. Return requests must be submitted within 14 days of delivery and authorized before shipment.

Registered customers:
Log in to your account, go to “My Orders”, select the relevant order and start the return process. You will be asked to specify the item(s) and the reason for return. You will receive a confirmation email once the request is submitted.

Guest checkout customers:
If you placed your order without creating an account, you can still request a return via the dedicated Help Center area. You will need to provide the order number (without #), billing last name and the email address used for the order. You will also receive a confirmation email.

Return shipment (within 14 days)

After submitting your return request, you will receive instructions for shipping the item back. Choose your preferred courier, ship the package to the indicated address and keep the shipping receipt. Shipping costs are borne by the customer.

Once the returned item is received, it will be inspected. If approved, you will receive a confirmation email and the refund will be issued within 14 days of receipt.

The refund will be made using the same payment method used for the order. Processing times may vary depending on your bank.

If you received a defective item or an item different from what you ordered, do not start the standard return procedure. Please contact Customer Service first and provide your order number, a description of the issue and any photos of the product and defect.

Our team will review the request and provide instructions. If the defect or error is confirmed, the return will be handled directly by Customer Service and the refund will be processed accordingly.

You can unsubscribe directly from the footer of the last newsletter you received.

Subscribe to the Gallo newsletter to stay updated, discover new arrivals first and never miss promotions. Simply access the dedicated section and enter the required details.

After subscribing to our newsletter, you will receive an email with a welcome promo code granting 10% off your first purchase. Promo codes cannot be combined with other promotions.

The welcome promo code can be used on your first or a subsequent order, as it has no expiration date. It can be used only once and applies to items from the current collection.

Add items to your cart and proceed to checkout. You will find the discount code field on the right-hand side of the page, under the order summary.

It is not possible to add a promo code after the order has been completed. If the order is still being processed, you may cancel it and place a new one.

Creating an account allows you to save shipping details, view order history, track orders and manage returns independently. Registration is quick and easy—just enter your first name, last name and email address.

A Gift Card is a digital gift voucher you can purchase and give to someone special. It is sent by email to the recipient and can be used as a payment method on our official online store until the balance is used up.

You can purchase a Gift Card online via the dedicated link. Select the amount, enter your details and the recipient’s information, and complete the order.

You can choose from the available preset amounts.

No. Once the recipient receives the code by email, the Gift Card can be used immediately.

Enter the Gift Card code in the dedicated field at checkout. If the order total exceeds the Gift Card balance, you can combine it with another payment method. Only one Gift Card can be used per order.

No, the balance can be used across multiple purchases.

No, Gift Cards can only be used on the official online store.

You can check your Gift Card balance at this link or by contacting our customer service at customercare@gallo1927.com or at 0309901696.

Gift Cards are valid for 12 months. The expiration date is specified in the email containing the code. Unused balances will not be refunded, in accordance with regulations.

Refunds for items purchased with a Gift Card will be issued as a promo code of equal value, usable on the online store.